This is a plugin that allows you to have a ticket system (for customer
service on your website). This way the users can send you a ticket with the
issues that they are having, helping you avoid situations when you cannot keep
track of requests and questions through tons of emails that may get sent to your
spam folder. This was actually based on Contact Form 7 made by the same
developer. It also has multilingual support for customers/users that may be
located in various areas of the world.
WATS (also known as WordPress Advanced Ticket System) is another plugin with
ticket submission that turns your WordPress site into its own little CRM. In the
backend, there’s an administration panel which has the ticket submission
module, and the front end has associated pages creation. A little more advanced
than the “Support Tickets” plugin if you are looked for extra
‘oomph’…I guess you would say.